• Kitchen Gadgets & Cutlery – 5 Year Guarantee (This excludes products with batteries, e.g. Milk Frother, which has a 2 year guarantee.)
  • Food Storage – Lifetime Guarantee
  • Control Cutlery – Lifetime Guarantee

Cole & Mason

  • Grind Mechanism – Lifetime Guarantee on ALL grinding mechanisms
  • Salt and Pepper Mill Body’s – 1 Year Guarantee (If you have a problem with a mill within the 1 year guarantee period, you should return it to the retailer along with the original sales receipt as proof of purchase. Unfortunately, we do not hold spare parts for these mills nor can they be repaired)
  • Oil Mister – 5 Year Guarantee
  • Cheese, Chocolate and Nut Mill – 5 Year Guarantee
  • Electric Cheese Mill  2 Year Guarantee
  • All Other Products  1 Year Guarantee

Ken Hom

  • Non-Stick Woks – 2 Year Guarantee
  • Carbon Steel Woks – 10 Year Guarantee

Jamie Oliver

  • All Products – 25 Year Guarantee

If you have a problem with your product please send an email to the contact below. Returns can be made to the address below.


DKB Household USA Corp.
ATTN: Customer Service
One Post, Suite 100
Irvine, CA 92618

Please include your name, full postal address and allow up to a maximum of 28 days for return.